Bucharest
MS Dynamics Support Specialist

Department: Digital & Technology
About our partner:
- premier owner and operator of shopping centers in Central and Eastern Europe (CEE), with presence in nine countries;
- the group benefits from a highly-skilled internal management team which combines asset management, development, investment, leasing, financial and of course Digital expertise;
- owns and operates 56 retail properties.
Location: Bucharest
Responsibilities:
- Administer and support of MS Dynamics FO and CE on a day-to-day basis (managing multiple users, customization of objects / entities, fields, forms/layers/record types/relationships, reports);
- Support complex troubleshooting and incident resolution with 2nd and 3rd party suppliers;
- Support design and configure changes to workflows, reports, dashboards, database fields;
- Identify areas of opportunity and actively drive the organization to achieve maximum optimization of implemented solution;
- Responsible for monitoring, performance optimization, security, maintenance and managing of users of Dynamics FO;
- Respond to end users' needs, analyze / resolve support tickets relating to business applications and general systems issues;
- Train, instruct and educate groups and individuals in a team environment on processes within FO
- Partake in UAT testing;
- Support in reviewing, assessing and prioritizing requests for improvement/ new development with Stream Leads and any other stakeholders that may need to be involved.
Requirements:
- Bachelor degree;
- 1 - 3 years previous experience in Support Operations;
- Knowledge and experience with MS Dynamics FO;
- Previous testing experience is a plus;
- Experience with SQL / Power BI is a plus.
- Experience with Microsoft CE is a plus.
- Experience in process mapping / design is a plus;
- English knowledge (spoken and written);
- Critical thinker and problem-solving skills;
- Good time-management skills;
- Sharp analytical and problem-solving skills;
- Creative thinker with a vision and detail oriented;
- Excellent verbal and written communications skills.
- Locations
- Bucharest
Bucharest
MS Dynamics Support Specialist
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