Customer Support
·
Bucharest
Technical Support Specialist
About our client:
- Croatian leading company in distribution, consulting, production and integration of solutions and software's in Security & Safety industry;
- Leading role in the technical security industry of South and Southeast Europe by permanent new knowledge and technologies adoption, while - taking insight into consumer needs and working closely with his customers and partners - building a system of relationships with protection of life and property along with quality of life and work improvement being the primary target;
- Professional and passionate people, to be a part of the international company with branch offices in 11 countries in SEE, with great experience and references in new technologies and innovations;
- More than 150 employees care about the needs of more than 2.000 regular customers. The offer includes products from more than 200 global manufacturers, and the own brands are continuously developing, with their characteristics tuned for the specific markets.
Major responsibilities:
- Technical support to our partners and customers, offering pre-sales technical assistance and after-sales support services;
- Leading and developing educational programs, manuals and materials for partners and colleagues, preparing technical presentations and demonstrations of the product line;
- Working with the sales team as the key technical advisor and identifying all technical issues to assure complete customer satisfaction through all stages of the sales process;
- Offering optimal solutions of technical security and safety equipment;
- Keeping up with new technologies at the market.
Requirements:
- 2 years+ previous experience on similar positions in technical field;
- Previous experience in Security & Safety business would be a plus;
- Strong technical skills with knowledge of video surveillance, intrusion, access control and intercoms systems;
- University degree (technical field);
- Excellent knowledge of MS Office package and internet;
- Fluency in English (B2 level);
- Driving license and availability for business trips, if needed;
- Excellent communication and presentation skills;
- High degree of team-working skills, responsibility, flexibility and proactivity;
- Ability to execute corporate goals;
- Affinity to new technologies and willingness to continuous improvement;
- High level of work ethics and honesty.
Benefits:
- Performance incentives, depending on the outcome of the company and personal results;
- Opportunities for professional development and permanent trainings;
- Cooperation with a professional and dynamic team;
- Friendly and collaborative working atmosphere.
- Department
- Customer Support
- Locations
- Bucharest
Customer Support
·
Bucharest
Technical Support Specialist
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