Customer Support with French

For our client, a global Business Process Outsourcing (BPO) leader, we are looking for a Customer Support with French. Our partner delivers value to their customers by bringing operational excellence, deep industry and functional knowledge to critical business processes.
Various industries: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.
- Full time job, remote. Flexible work schedule organized in shifts: Monday to Friday: 09:00 – 02:00.
Responsibilities:
- Act as a single point of entry for all calls and cases related to:
Activities include customer service support for onboarding, validation calls, special projects and cards;
Activities include customer service support for providing credit line amounts, requests for increase and status;
Invoice management activities include customer service support for authorizations, billing management and invoice processing;
Customer service activities include support for disputes, account changes, merchant reimbursements and web/portal activities;
Cash application and account receivables (A/R) management activities include customer service support for providing invoices, end-user guidance for payment application via portal and research;
Process and system governance activities to include customer service support for system issues / notices and spam;
Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual.
Requirements:
- Previous experience: 1 year of contact center / customer relationship management;
- B2-C1 level of French;
- Good level of English (B1 - B2);
- Computer skills, including typing;
- Customer-oriented communication and ability to handle multiple tasks;
- Excellent time management skills. Details oriented, team player.
Benefits:
- A great office and young team, a friendly atmosphere and a multinational environment;
- Great work-life balance culture;
- Meal tickets (15 RON/Day);
- Performance bonuses according to your results;
- Wide range of development and training options (including soft skills and language courses);
- Career path perspective and personal development plan;
- Free coffee and fruits to keep you energized but also medical coverage;
- Bookster and Benefits Online to enjoy your hobbies.
- Department
- Customer Support
- Remote status
- Fully Remote
Colleagues
Customer Support with French
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