For our client, a global Business Process Outsourcing (BPO) leader, we are looking for a Customer Support with French. Our partner delivers value to their customers by bringing operational excellence, deep industry and functional knowledge to critical business processes.

Various industries: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.

• Full time job, remote. Flexible work schedule organized in shifts: Monday to Friday: 09:00 – 02:00.

Responsibilities:

• Act as a single point of entry for all calls and cases related to:

Activities include customer service support for onboarding, validation calls, special projects and cards;

Activities include customer service support for providing credit line amounts, requests for increase and status;

Invoice management activities include customer service support for authorizations, billing management and invoice processing;

Customer service activities include support for disputes, account changes, merchant reimbursements and web/portal activities;

Cash application and account receivables (A/R) management activities include customer service support for providing invoices, end-user guidance for payment application via portal and research;

Process and system governance activities to include customer service support for system issues / notices and spam;

Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual.

Requirements:

• Previous experience: 1 year of contact center / customer relationship management;
• B2-C1 level of French;
• Good level of English (B1 - B2);
• Computer skills, including typing;
• Customer-oriented communication and ability to handle multiple tasks;
• Excellent time management skills. Details oriented, team player.

Benefits:

• A great office and young team, a friendly atmosphere and a multinational environment;
• Great work-life balance culture;
• Meal tickets (15 RON/Day);
• Performance bonuses according to your results;
• Wide range of development and training options (including soft skills and language courses);
• Career path perspective and personal development plan;
• Free coffee and fruits to keep you energized but also medical coverage;
• Bookster and Benefits Online to enjoy your hobbies.