For our client, a global Business Process Outsourcing (BPO) leader, we are looking for a Customer Support with French.

Our partner delivers value to their customers by bringing operational excellence, deep industry and functional knowledge to critical business processes.

Various industries: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.

• Full time job, hybrid. Work schedule: Monday to Friday: 09:00 – 17:30 PM.

Responsibilities:

• Answering customer calls and providing solutions;
• Delivering the goals and targets as per the defined KPI's;
• Being able to follow the instructions as mentioned in the Process Manual;
• Following the company policies and procedures under the guidelines aligned by supervisor and manager.

Requirements:

• Bachelor degree;
• B2 - C1 level of French;
• Good level of English (B1 - B2);
• Hands on experience of using desktop or Laptop with headset;
• Ability of self-learning on live job;
• Comfort in Learning and Using Digital Tools and knowledge of using Virtual meeting application (Skype, Zoom or WebEx);
• Intermediate understanding in using Broadband, Wi-Fi or phone internet tethering with desktop or Laptop;
• Details oriented; customer-oriented communication and ability to handle multiple tasks.

Benefits:

• A great office and young team, a friendly atmosphere and a multinational environment;
• Great work-life balance culture;
• Meal tickets (15 RON/Day);
• Performance bonuses according to your results;
• Wide range of development and training options (including soft skills and language courses);
• Career path perspective and personal development plan;
• Free coffee and fruits to keep you energized but also medical coverage;
• Bookster and Benefits Online to enjoy your hobbies.