Customer Support
·
Bucharest, Sibiu
·
Hybrid Remote
Travel Counsellor with German (Rail Center)

For our client, a global Business Process Outsourcing (BPO) leader, we are looking for a Travel Counsellor with German (Rail Center).
Our partner delivers value to their customers by bringing operational excellence, deep industry and functional knowledge to critical business processes.
Various industries: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.
Cities: Bucharest, Sibiu
Full time job, Monday – Friday (entry level/middle level job)
Responsibilities:
- Advising on and selling of rail travel products;
- Advising on issuing and other conditions related to travel documents and travel products;
- Promotion of current preferred supplier programs;
- Knowledge of and adherence to compliance regulations.
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Online activities:
- Handling of all incoming calls;
- Service-oriented advice and customer care;
- Completion of bookings in the after-call work period;
- Accurate processing of reservations.
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Offline activities:
- Processing of all enquiries;
- Completion of all reservations from the online area;
- Processing of refunds for all unused travel documents;
- Maintenance of customer profiles.
- Processing of complaints;
- Administrative work such as preparation of railway statements;
- Reconciliation (billing instructions), sending itineraries and mailings to customers, processing subsequent customer enquiries (invoice copies), issuing, packing and punctual dispatch of all travel documents;
- Invoice filing;
- Clarification of internal queries from the finance department;
- Processing of customer queries regarding billing discrepancies;
- Create documents (rail tickets and rail cards) and sales receipts from customer travel bookings, obtaining approval numbers via system or manually/telephonically as needed
- Responsible for correct entries to Business Travel Account (BTA).
Requirements:
- Bachelor degree;
- At least B2 level of German;
- Good level of English (B1);
- Knowledge of MS Office (Word, XL, PPT);
- Customer-oriented communication and advice;
- Excellent analytical and critical thinking skills;
- Detail oriented, excellent communication skills.
Benefits:
- A great office and young team, a friendly atmosphere and a multinational environment;
- Great work-life balance culture;
- Meal tickets (15 RON/Day);
- Performance bonuses according to your results;
- Wide range of development and training options (including soft skills and language courses);
- Career path perspective and personal development plan;
- Free coffee and fruits to keep you energized but also medical coverage;
- Bookster and Benefits Online to enjoy your hobbies.
- Department
- Customer Support
- Locations
- Bucharest, Sibiu
- Remote status
- Hybrid Remote

Colleagues
Customer Support
·
Bucharest, Sibiu
·
Hybrid Remote
Travel Counsellor with German (Rail Center)
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