For our client, a global Business Process Outsourcing (BPO) leader, we are looking for a Travel Counsellor with German (Rail Center).

Our partner delivers value to their customers by bringing operational excellence, deep industry and functional knowledge to critical business processes.

Various industries: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.

Cities: Bucharest, Sibiu

Full time job, Monday – Friday (entry level/middle level job)

Responsibilities:

• Advising on and selling of rail travel products;
• Advising on issuing and other conditions related to travel documents and travel products;
• Promotion of current preferred supplier programs;
• Knowledge of and adherence to compliance regulations.
• Online activities:
  • Handling of all incoming calls;
  • Service-oriented advice and customer care;
  • Completion of bookings in the after-call work period;
  • Accurate processing of reservations.
• Offline activities:
  • Processing of all enquiries;
  • Completion of all reservations from the online area;
  • Processing of refunds for all unused travel documents;
  • Maintenance of customer profiles.
• Processing of complaints;
• Administrative work such as preparation of railway statements;
• Reconciliation (billing instructions), sending itineraries and mailings to customers, processing subsequent customer enquiries (invoice copies), issuing, packing and punctual dispatch of all travel documents;
• Invoice filing;
• Clarification of internal queries from the finance department;
• Processing of customer queries regarding billing discrepancies;
• Create documents (rail tickets and rail cards) and sales receipts from customer travel bookings, obtaining approval numbers via system or manually/telephonically as needed
• Responsible for correct entries to Business Travel Account (BTA).

Requirements:

• Bachelor degree;
• At least B2 level of German;
• Good level of English (B1);
• Knowledge of MS Office (Word, XL, PPT);
• Customer-oriented communication and advice;
• Excellent analytical and critical thinking skills;
• Detail oriented, excellent communication skills.

Benefits:

• A great office and young team, a friendly atmosphere and a multinational environment;
• Great work-life balance culture;
• Meal tickets (15 RON/Day);
• Performance bonuses according to your results;
• Wide range of development and training options (including soft skills and language courses);
• Career path perspective and personal development plan;
• Free coffee and fruits to keep you energized but also medical coverage;
• Bookster and Benefits Online to enjoy your hobbies.